Please read and accept the agreement.
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# **Agreement and Acknowledgment Form**
This document outlines the terms and conditions for accessing and using the platform as a **Site Care Professional (SCP)**. By signing this agreement, you acknowledge that you have read, understood, and agree to comply with the policies described below. Failure to adhere to these terms may result in penalties, suspension, or removal from the platform.
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## **Platform Use and Dashboard Access**
1. **Account Security:**
- SCPs are responsible for maintaining the confidentiality of their login credentials. Sharing account access with others is strictly prohibited and may result in suspension.
2. **Profile Accuracy:**
- SCPs must ensure that their profile information, including availability, certifications, and contact details, is accurate and up to date.
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## **Job Management and Reliability**
1. **Accepting and Completing Jobs:**
- Once a job is accepted, the SCP is fully responsible for its completion unless canceled within the safe window (72 hours before the job start time).
- Failing to complete a job without proper cancellation or communication may result in immediate penalties.
2. **Late or Missed Jobs:**
- SCPs must notify the platform immediately if they anticipate being late or are unable to complete a job. Unexplained absences may result in account suspension.
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## **Code of Conduct**
1. **Professionalism:**
- SCPs are expected to maintain a professional demeanor in all interactions with property managers, tenants, or other stakeholders.
- Reports of misconduct (e.g., unprofessional behavior, property damage, theft) will be investigated and may result in removal from the platform.
2. **Respect for Property:**
- SCPs must handle all property with care and follow specific job instructions provided by the property manager or the platform.
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## **Training and Resources**
1. **Use of Resources:**
- SCPs are encouraged to utilize platform resources such as:
- Availability management tools.
- Rescheduling or conflict-resolution guidance.
2. **Optional Training:**
- SCPs with repeated cancellations or complaints may be required to complete additional training before reactivation.
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## **Payments and Fees**
1. **Earnings and Deductions:**
- SCP earnings will be deposited to their linked accounts according to the platform’s payout schedule.
- Any penalties, including those for late cancellations, may be deducted from future payouts.
2. **Job Fees:**
- SCPs agree to pay any applicable platform service fees as part of the platform’s terms of use.
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## **Dispute Resolution**
1. **Issue Reporting:**
- SCPs must report issues (e.g., unclear instructions, unsafe work environments) directly through the platform’s support system.
2. **Dispute Process:**
- Disputes related to cancellations, penalties, or payment discrepancies will be reviewed by the platform administrators. The decision of the administrators will be final.
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## **Privacy and Data Use**
- SCPs consent to the collection and use of their data as outlined in the platform’s Privacy Policy.
- The platform will not share personal information with third parties without the SCP’s consent, except where required by law.
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## **Termination of Agreement**
- The platform reserves the right to suspend or terminate an SCP’s account for repeated violations, fraudulent activity, or breaches of this agreement.
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## **Acknowledgment**
By signing this form, I confirm that I have read, understood, and agreed to all the terms and conditions outlined in this document. I acknowledge that:
- I am responsible for adhering to the platform’s policies and procedures.
- Failure to comply with these policies may result in penalties, suspension, or termination of my account.
- I will use the platform and its resources responsibly and professionally.